![]() ![]() ![]() If the device is not detected, please reboot the system. Once the dock is powered on, reconnect it to your system. ![]() Reattach the power cable to the dock first.Now download and install the 8.4 M2 DisplayLink software, found here -> ….Once the Cleaner has been run, reboot (even if not prompted to).Download and run the DisplayLink Installation Cleaner utility, found here -> … and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> ).Don’t worry if these entries are not present or if the process does not work, just move onto the next step Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features.Please keep it disconnected until the last step. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets).Thank you for providing the PlugDebug logs! Based on the logs, the docking station is using the drivers provided by Microsoft Windows Update and we have been seeing some issues with these drivers and current major version of Windows 10 ( v1803 ), our first step is to reset the dock and perform a ‘clean’ installation of the updated DisplayLink drivers to help ensure both are in a good state.
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